Good news: This happens very, very seldom. But it may happen, you are right. Even better news: The delivery contains insurance coverage by our logistics provider until the handover of the delivery to you.
Good news: This happens very, very seldom. But it may happen, you are right.
Even better news: The delivery contains insurance coverage by our logistics provider until the handover of the delivery to you.
So if something arrives damaged at your home, please ask your local delivery agent for an written confirmation of the damage. Send it together with some pics of the damaged item to us.
With this documents we will claim insurance coverage and replace the damaged goods with a new shipment.PLEASE NOTE:
The official confirmation of your local delivery agent is essential. Without it our hands will be tied. The insurance will argue that the damage would have occurred after the handover to you. Best therefore, claim this confirmation immediately when you detect the damage. Most of the times a damage is easy to recognize with a damaged carton box.
